$5.95 Flat Rate shipping* on thousands of items. FREE Shipping* on Orders over $100!
*Some product exclusions apply. See below for details.
WHAT ITEMS SHIP FOR $5.95 FLAT RATE? WHAT ITEMS SHIP FOR FREE?
We have over 9000 items that ship for $5.95. If your order is over $100, these items ship for free using UPS Ground Shipping. Look for the flat rate shipping symbol for
items that are eligible. Flat rate shipping and free shipping over $100 is only available in the contiguous United States. Orders shipping to Alaska or Hawaii are subject
to shipping charges. Not valid on deliveries to P.O. Boxes or APO/FPO addresses.
WHAT PRODUCTS ARE EXCLUDED FROM FLAT RATE SHIPPING OR FREE SHIPPING OVER $100?
In a perfect world, all shipping would be simple and free. Unfortunately there are items in our store that may require additional shipping,
depending on their size, weight and the location of delivery. These items include, but are not limited to: Styrofoam cake forms, Chocolate and Candy ingredients, Buttercream Icing, Rolled Fondant, Cake Cardboards, Cake Boxes, Cake Drums, Bakeware, and Candy Boxes.
DO WE OFFER SHIPPING DISCOUNTS ON ITEMS THAT ARE NOT ELIGIBLE FOR FLAT RATE OR FREE SHIPPING?
Yes! If your order is over $100, we will give you $20 off the shipping price. In many cases, this makes the shipping free- even if you
have items that aren’t eligible! If your order is over $200, we will give you $30 off the shipping price. If your order is over $300, we will give you $30 off the shipping price
PLUS 10% off products (items not eligible for discount are: #22- cake cardboards, #24- cake boxes, Kopykake and Airbrush equipment,
Gumpaste, Rolled Fondant and Choco-Pan, #77-320: Hi Ratio Shortening). There will be an automatic shipping coupon applied during checkout for all orders over $100.
HOW DO WE SHIP?
If you select $5.95 Flat Rate, we select the shipping provider (usually UPS, USPS First Class or USPS Priority Mail).
If your order is over $100, we will ship UPS Ground. If you wish to choose the shipping provider, you will have several options with various shipping costs during the checkout process.
WHEN DO WE SHIP?
Most orders that are placed before 8:00 am EST will ship the same day. Occasionally, the order may ship within the next day or two, especially if large quantities of the same
item are ordered. If you need your order by a certain date, please note the date needed by in the comment section during checkout. *Note- Please be sure and give us a day time phone number where we can contact you should there be any issues that may delay your order.
DO WE OFFER RUSH DELIVERY?
We offer UPS next day, 2nd Day, and 3rd Day delivery. Note that orders must be received by 8:00 am EST to be shipped out that day. The expedited shipping
methods are only available for Monday-Friday delivery. So if you picked Next Day delivery for an ordered placed on Thursday afternoon, it should ship on Friday and delivery will be on Monday the
following week and not on Saturday.
*Note- Please be sure and give us a day time phone number where we can contact you should there be any issues that may delay your order.
WHAT IS SUREPOST?
Surepost is a partnership between UPS and The United States Postal Service. Basically, UPS picks up the package and delivers it
to your local post office. Once it is delivered to your post office, your United States Postal carrier will make the final delivery to your address. It is a nice service
for customers who are not in a hurry. Because the Post Office is typically the final carrier, packages may be delivered on Saturdays. Please
note that delivery times are unpredictable; expect up to 10 days. Be aware that tracking from UPS may return “Out for Delivery” or “Delivered”. This may mean that it
is out for delivery or has been delivered to UPS final destination, which is the local post office, not necessarily to the customers’ final location. If you are already
required to pick up packages shipped via USPS at the local post office, then pick up will most likely be necessary when selecting Surepost® as well. When multiple
packages are delivered to the same address or possibly even the same neighborhood, UPS may choose to be the final shipper.
DO WE OFFER INTERNATIONAL DELIVERY?
Currently we only ship to the United States, Alaska, Hawaii, APO addresses, Canada, Guam, US Virgin Islands, and Puerto Rico. Watch for additional shipping options early 2017!